7v11 Terms and Conditions — The Foundation for Transparent and Fair Use

These Terms and Conditions apply between 7v11 (hereinafter referred to as the "Platform", "we", or "7v11") and its users (hereinafter referred to as "members", "you", or "players"). By using the 7v11.app website and any associated mobile apps, these terms automatically apply to you.

Below are definitions of key terms used in this document:

If any part of these Terms and Conditions is unclear or you have questions, contact 7v11's support team — they're always ready to help.

Creating a personal account is required to use 7v11's services. You must provide accurate and complete information at the time of registration. Opening an account with false information is a violation of these terms.

• Each person may only register one account. If multiple accounts are found, all of them will be closed.
• The name, date of birth, and mobile number provided at registration must be genuine and verifiable.
• Your account password and login credentials must be kept strictly confidential.
• Accounts may not be shared with or transferred to a third party.
• Submitting the required documents for KYC verification is mandatory.

To participate on 7v11, certain basic eligibility requirements must be met. These conditions apply equally to all members.

• Minimum age is 18 — mandatory for all members.
• Participation is not permitted from countries or regions where online gaming is prohibited by law.
• Professional sports players, referees, or anyone directly connected to an event are not permitted to place bets on that event.
• 7v11 employees and their immediate family members are not permitted to participate in gaming.

To make a deposit at 7v11, you can use local mobile banking methods including bKash, Nagad, and Rocket. The deposit rules are outlined below.

• Deposits must be made from a payment method registered in your own name.
• Deposits sent from third-party accounts will not be accepted and will be returned.
• All deposits are secured with SSL encryption.
• Deposits are typically credited to your balance within 1 to 5 minutes.
• If your balance hasn't been credited within 30 minutes, please contact support.

7v11 never charges extra fees for deposits. However, your payment provider may apply their own fees — 7v11 is not responsible for those charges.

Withdrawing funds from 7v11 is simple and fast, though a few specific rules apply.

• Withdrawals will only be sent to the payment method used for the original deposit.
• To withdraw bonus balance, the specified wagering requirements must be met.
• Additional verification may be required for large withdrawals made for the first time.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

The following rules apply when placing Sports Betting on 7v11. These rules are in place to ensure a fair betting environment for all.

• Once a bet is confirmed, it cannot be changed or cancelled — except where the Cash Out feature applies.
• 7v11 reserves the right to change odds at any time — however, odds on confirmed bets will not be altered.
• If a bet fails to complete due to a technical issue, the stake will be refunded.
• Bets linked to match-fixing or any form of manipulation will be considered void.
• If one leg of an Accumulator bet is voided, that leg's odds are calculated as 1.00.
• If an event is cancelled due to weather or any other reason, the stake will be refunded.

7v11's casino section offers a wide range of games including slots, Live Casino, and card games. The rules for each game can be found on that game's page.

• All casino game outcomes are determined by certified RNG (Random Number Generator) technology.
• Live Casino games feature real dealers and all game footage is recorded.
• If you lose connection during a game, your progress is automatically saved and restored upon reconnection.
• RTP information for each game is available on that game's details page.
• In the event of a dispute, a decision will be made after reviewing the Live Casino game recording.

7v11 offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the respective offer page.

• Bonuses are available to eligible members only — eligibility criteria vary for each offer.
• Bonuses must generally be used within 30 days — any unused bonus will expire and be forfeited.
• Bonus balance cannot be withdrawn until the wagering requirements have been met.
• Bonus wagering requirements are typically 20x to 40x — check the specific offer page for exact details.
• Attempting to claim bonuses through multiple accounts or fraudulent methods may result in account suspension.
• 7v11 reserves the right to modify, cancel, or add bonus offers at any time.

Certain activities are strictly prohibited at 7v11 to maintain a safe and fair environment. Involvement in any of the following may result in account closure and balance forfeiture.

• Creating multiple accounts to take advantage of bonus offers.
• Placing bets using bots or automated software.
• Attempting to access another member's account.
• Attempting to exploit any vulnerability or bug in the platform.
• Transactions involving money laundering or funds of illegal origin.
• Verifying an account using a false identity or forged documents.

7v11 uses advanced monitoring systems to detect suspicious activity and reserves the right to notify the relevant authorities if necessary.

An account can be closed by either the member or 7v11. How each scenario is handled is explained below.

7v11 treats the protection of your personal data as a top priority. For full details, please refer to our Privacy Policy Read.

• Your personal information is protected with SSL 256-bit encryption.
• Your information is not shared with third parties — except where required by law.
• Your transaction and gaming data is stored securely and can be accessed by you whenever needed.
• 7v11 uses browser cookies — see our Privacy Policy for details.

7v11 views responsible gaming not as a policy, but as a commitment. We provide a range of tools to help keep gaming enjoyable.

For more details, visit our Responsible Play View page.

If any disagreement arises, 7v11 is always willing to work toward a resolution through discussion. Please follow the steps below to raise a dispute.

• Start by submitting your complaint directly to our support team via live chat or email.
• An initial response will be provided within 48 hours of receiving a complaint.
• A final decision on complex matters will be communicated within 7 business days.
• Disputes involving live games are resolved by reviewing the recorded footage.
• If you are not satisfied with 7v11's decision, you may refer the matter to a third-party mediator.

7v11 reserves the right to update these Terms and Conditions at any time. For significant changes, you will be notified via email or an on-platform announcement.

• A minimum of 7 days' notice will be given before any major changes.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, please withdraw your balance before closing your account.