7v11 Privacy Policy — Your Information Is Safe with Us

7v11 (referred to as "we", "the platform", or "7v11") treats the protection of your personal information as a fundamental responsibility. This Privacy Policy explains what information is collected when you use the 7v11.app website and mobile app, how that information is used, and what rights you have over your data.

7v11 operates in compliance with all relevant data protection standards applicable to users in Bangladesh. We believe transparency is the foundation of trust — which is why this document is written in plain language, without complex legal jargon.

This Privacy Policy should be read alongside 7v11's Terms & ConditionsBoth documents together govern the relationship between you and 7v11.

7v11 collects information in two main ways — what you provide directly, and what is automatically generated when you use the platform.

7v11 uses collected data only for specific, fair, and transparent purposes. The key uses are outlined below.

• Account management: For registration verification, login security, and managing account settings.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints, questions, and issues as quickly as possible.
• Fraud prevention: To detect unusual activity and keep your account secure.
• Platform Improvements: To analyze usage patterns and deliver a better experience.
• Promos & bonuses: To send you relevant offers — with the option to opt out at any time.
• Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.

7v11 does not share your personal information with third parties — though in limited circumstances, this may occur due to legal obligations or technical requirements.

7v11 has strict data protection agreements in place with any third parties it shares information with. They are required to uphold the same standard of privacy.

Cookies are small text files stored in your browser or on your device. 7v11 uses several types of cookies, as explained below.

7v11 uses industry-standard technology and processes to keep your information secure. Below are the key security layers we have in place.

• All data is stored on encrypted servers and backed up on a regular basis.
• Database access is restricted to authorized personnel only.
• Regular third-party audits are conducted to identify security vulnerabilities.
• If a suspicious login or unusual activity is detected, account security measures are taken immediately.

7v11 retains your data only for as long as necessary. Retention periods for different data types are listed below.

Once the retention period expires, data is securely deleted or anonymised.

You have several important rights over your personal information. 7v11 respects and upholds each of these rights.

7v11 services are intended for users aged 18 and above. 7v11 does not knowingly collect any information from minors.

7v11 uses servers and technology services located in multiple countries. As a result, your data may be transferred internationally.

• Appropriate safeguards are always in place when transferring data.
• International data processing agreements are in place with all third parties.
• Countries to which data is transferred have adequate data protection laws in place.

7v11 may send you promo offers, bonus notifications, and platform updates. These communications are entirely optional.

• You can consent to marketing communications during registration.
• You can opt out at any time via your account settings or the Unsubscribe link in any email.
• Even if you opt out, important account-related notifications will continue to be sent.

7v11 may update this privacy policy when needed. You will be notified in advance of any significant changes.

• At least 7 days' notice will be given before any major changes.
• The date of any changes will always be shown at the top of this page.
• Continued use of our services after any changes will be considered acceptance of the updated policy.

Feel free to contact 7v11 for any privacy-related questions, requests, or complaints.